Edge is down, at least in Southestern Wisconsin. Spent way too much time on hold to Cingular this morning, to call and “report” it. After being on hold for a bit too long, got a whole $5.00 discount off my bill (whee!). If your edge network is also down, I encourage you to call. Let’s make AT&T’s downtime hurt them, even if just a little bit. They’re certainly not investing profits in improving network speed for us.
I wonder why people on customer-facing support desks pretend that an issue is brand new to them, when it’s clearly a case of a systemic failure on their part. No, I’m not going to reboot my iPhone, Edge is down. 5 or 6 of us where I work have them, we’re all down. Yes I’m sure. No, this can’t POSSIBLY be the first call you’ve taken today about this, just credit my bill. Sheesh.