iPodTouchMods.com

Edge is down, at least in Southestern Wisconsin. Spent way too much time on hold to Cingular this morning, to call and “report” it. After being on hold for a bit too long, got a whole $5.00 discount off my bill (whee!). If your edge network is also down, I encourage you to call. Let’s make AT&T’s downtime hurt them, even if just a little bit. They’re certainly not investing profits in improving network speed for us.

I wonder why people on customer-facing support desks pretend that an issue is brand new to them, when it’s clearly a case of a systemic failure on their part.  No, I’m not going to reboot my iPhone, Edge is down.  5 or 6 of us where I work have them, we’re all down.  Yes I’m sure.  No, this can’t POSSIBLY be the first call you’ve taken today about this, just credit my bill.  Sheesh.

This entry was posted on Thursday, January 31st, 2008 at 12:38 pm and is filed under AT&T, rants. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.